The VoIP “call” is transferred as a series of data packet packets, rather than as an analogue voice signal. The basic steps involved in the origination and termination of a VoIP call are:

a) conversion of the analog voice signal to digital format

b) then compression/translation of the signal into internet protocol (IP) packets for transmission over the Internet;

c) this process is reversed at the receiving/call termination end. The data packets are translated back into a voice signal.

The main advantage of VoIP is much cheaper call costs.

You can make a call to any landline in Australia for as low as $0.09 per call, or a call to any Australian mobile for just $0.12 per minute.

VoIP calls these days, and particularly with Exetel, are the same as traditional voice line quality. There is no longer the delays, one way voice and drop outs that in days gone by used to be the stigma of VoIP.

For a post paid VoIP service, calls are billed in arrears for the previous calendar month.

The invoice is due and payable on or soon after the 1st day of each calendar month.

If you have an existing Exetel ADSL or HSPA service, your VoIP calls will show on these invoices.

Pre-paid VoIP services are also available to non-Exetel users or to Exetel users who wish to use VoIP on a pre-paid basis.

If you use Exetel’s HSPA service then Exetel’s VoIP is also available to you. Exetel’s HSPA service uses the Optus 3G mobile network and doesn’t require a land line of any type. This, depending on your personal circumstances, may allow you to discontinue renting your current land line and only use VoIP to make telephone calls from your desktop or laptop.

Before deciding that you can do without your land line telephone call ability Exetel advises you think through your personal circumstances very thoroughly.

Exetel has prepared detailed set up guides, depending on your ATA/modem type and situation. The first course of action is to click VoIP Setup Guides on the left sidebar menu for instructions on doing this.

If you are still not configuring successfully, email voip@exetel.com.au and one of our experienced engineers will reply as soon as possible.

To apply for a VoIP number and access you need to complete an on line application. The on line application form can be viewed in its entirety on your computer screen and, before submitting it, we strongly recommend that you review each field to ensure that you have entered all of the requested data correctly.

Once you have submitted the on line application a confirmation message will appear on the screen describing the steps to be taken, and the timeframes involved, in processing your application. Please take a few moments to read this information as it should be of assistance to you in fully understanding the implementation process and the likely time frames.

Once the confirmation message is displayed you will have the option to print out a copy of both the application form and the application confirmation for your records and, again, we strongly recommend that you do this.

If you have put in a valid, and operating, email address in your application you will also receive the confirmation by email.

After you have submitted the application you will receive your Direct Indial Number and your user name and password by email. If you have ordered VoIP hardware you will normally receive that within two working days of submitting your application.

Existing ADSL user: Click here to order VoIP services from Exetel Pty Ltd.

Existing Wireless user: Click here to order VoIP services from Exetel Pty Ltd.

New Exetel user: In the event you are not already an Exetel customer with a proven credit history you will be required to provide a $300.00 bond deducted from your nominated financial institution or credit card prior to the activation of your VoIP service. This bond will be returned when you cancel the Exetel VoIP service or after six months of on time payments; whichever is the sooner.

Click here to order residential VoIP services from Exetel Pty Ltd.

Click here to order business VoIP services from Exetel Pty Ltd.